October 2007


Next Generation eLearning, Nikolas Apostolopoulos, Center of Digital Systems (CeDIS), Freie Unitversitaet Berlin

- Cedis working within Teaching, Learning & Research using the following teams FU e-Learning Grants, External Guests, Authoring, Content Management System (CMS), e-Publishing open access, Learning Management System (LMS)

- The Dialect model presented - Learning Materials Workflow using multiple authors with different roles then edited and commented as well as stored into repository then utilized into LMS - in my view this is already past thinking

- e-Learning at a traditional university coordinated action plan going towards web 2.0 - media and design are important in nowadays learning

- multiplicator effect – allowing all the projects to develop and to implement their projects with small financial etc. support - dissemination of results has been helped by blogs and wikis - also utilization eLearning advisers proposing different approaches - different services provided for university students in different phases including blogs and wikis etc.

- web 2.0 — a combination of technologies: Ajax, RSS Feeds, social software, blogs and wikis, mashups, open API, creative commons licenses, podcasts, affiliation “the long tail” — it is a big step from web 1.0 into web 2.0

- there are still big challenges for traditional university to take new things in web 2.0 into use

Yrityssuomi.fi webservices, Jaana Lappi, Ministry of Trade and Industry

- 15 knowledge centers directed by 3 ministries, in the beginning of 2008 Ministry of Labour and Ministry of Trade and Industry

- webservices seen as a good tool for harmonizing the offering in order to reduce standard work of into eServices and then freeing more time to tailored customer service

- yritys.fi –services covers

– regional company services also covered — growing business services investing into the companies who have got a significant growing potential including customer account person model — innovation services

– how ideas could be commercialized into companies –universities

 – regional innovation services should be coordinated — internet and telephone service was combined as including a lot of synergy — expert register

– private business consulting services, public service providers

– potential for extranet services etc…

- currently in use www.yrityssuomi.fi now seen mainly as portal launched about 5 years ago http://www.enterprisefinland.fi/ with limited content in English — Fujitsu Net Services in use - new type of services do include analyses and tailored services including a business plan version — idea is that the company could create a business plan and modify it as well as invite experts for commenting and giving feedback — versioning is in use, using .pdf reporting — especially when a company is going international, the business plan will be reviewed and updated — target group: entrepreneurs, persons aimed entrepreneurs, SME companies, consultants, experts, coming entrepreneur generation: public school students and their teachers

- service proposition: — giving telephone service via one telephone number — trusted and up-to-date information and webservices — easy-to-use and confidentiality

- vision 2012: — full service environment incl. founding a company using eServices — a community of all the actors including both private and public expert services, companies + other communities

- strategic goals: — efficiency in customer services — organizations and their interest groups efficiency — process development and process direction efficiency — eServices — IT support — customer focus and locality aspect — knowing the customer and its business — using the right service portfolio — putting customer and service provider together - multi-channel approach - projects in progress: — eServices — eCustomer service development — customer account pilot for customer — Katso services in yrityssuomi.fi including taxation authority etc. — Telephony services — Service concept and content creation — English services — entrepreneurship training — expert pool — eBusiness — Communication — TiMe (IT as a success factor) seminar “eCustomer Services for Companies” — Joint newsletter — brand clarification — IT architectures — key word development — environment knowledge portal — regional views — technologymarkets

eLearning virtual world using Second Life, Kim Holmberg/Isto Huvila, Åbo Akademi

- 80 % of active Internet users will have a “Second Life” or equivalent in the virtual world by 2011 based on Gartner

- opened 2003 including 10 million users about 30000 logged into system at the same time

- 54% Europeans, average age 33 with 41% women, every day 1 Million USD spent

- avatars are highly emotional for the their users, so I am walking on the screen..

- immersive system reflecting the reality for example in discussion forum the group formed around the teacher without asking them to do that

- Åbo Akademi using since 1 year

- IBM using Secondlife as a video/webconferencing for their staff, because SecondLife is immersive and getting more attention. BMW is providing a test drive

- lecturing made via that - no with audio feature possible - when nearer to the speaker the audio is louder

- groupworking possible, visualizing and dramatizing like Trafalgar battle redramatizing, hospital surgeries reflected - a lot of possibilities

- all the issues built on the basic features using ball and bricket items

- survey results:

– moving,navigating,asking easy, and even discussion

– compared to face-to-face it was a little bit more difficult, a lot of funnier and easier to discuss with a lower threshold

– not clear view whether better, but better than typical LMSes

– group working - funny and with better results with the feeling making the things together

 

Processes renewed ! - Humap Tool making internal and customer processes more effective, Ilkka Mäkitalo, Development Manager, Humap Oy & Marja-Liisa Sarkki, training manager, Fintra

- training related for export companies owned by Finnish state

- own Fintra personnel planning training, but trainers coming business therefore the external consultants and business persons as trainers use the Humap tool for realizing the training programme

- people are learning together in groups using the tool

- using for show case studies

– students do act and show the knowledge by passing the tests or tasks

– creating plans for show case studies

– using Humap tool makes the things more effective showing the things with one view

- also used as a tool for internal Fintra development starting to develop the issues in PDP need then gradually growing for other issues also will be linked into the renewed intra

- Humap Oy tools do include: Humap Tool, Work Plays and Adobe Connect Pro

- principles:

– simplicity

– linking principle (face-to-face or at the network)

– process development (first rethinking and then going forward)

– restructuring the message

 

 

I was acting as a Chairman of the conference during the first day. Hello the world here is my notes and summary also for you and not only for handful persons in the conference room in Hämeenlinna.

Safety Management with Digital Tools, Pieter-Jan Bots, EHSQ Manager, Group Management, Kemira Corporation

 

-         safety is the main concern in process business Kemira is operating
-         a small change in processes could cause a lot of disaster
-         this same applies also for IT processes
– systematic way of working is required while operating globally
– digital tools are the most effective way of working
– eLearning packages used also in classroom training
- when looking for IT tools
– keep it simple
– involve key-players when selecting the tool
– define requirements: what is the target?, area to be covered?, one site or multi-site?, maintenance and support model required?, reporting requirements? different levels?, realiability and availability requirements?, security?
- ensure full support of line management important when managing change
- training of key-users and end-users
- key elements:
– link the safety procedures direct to your business management software like SAP R/3
– Sharepoint 2007 for document sharing including work-flows
– IT tools support systematic workflow
- external vendors should have also the security/safety knowledge in addition to the IT
- 4000-5000 reports acknowledged into the system Synergi on safety system issues with 4000 users
- simple things could be training via eLearning
- especially process  
- statistics show proactive actions will save many

 

Knowledge development and transfer in investment project case: UPM/China, Ismo Laukkanen, development manager, UPM, Corporate Human Resources
-         10 Milliard EUR turnover with 29000 persons
-         aging as a problem
-         best practises and methods transfer
-         20 % change of personnel could be the case in China
-         key personnel retention
-         paper mill does include a lot of IT work
-         currently a lot of young people coming and older people going out from the business happening at the same time
-         knowledge elements: will, knowledge, skills, experience and contacts/networks
-         case project: collecting tacit knowledge among supervisors succeeded in UPM Tervasaari
-         in principle with the process there might be 15 % production difference. The reason behind this people’s knowledge
-         business case:
– 470 MEur investment in China with 252 new employees operating the most modern paper machine
– challenge:
— how to guarantee the knowledge transfer and quality for the new personnel who do not speak in Chinese
– large multiknowledge needed heavily linked into the overall understanding of the whole process from basic components and raw materials into customers
– process training simulators, webcasts, knowledge support
– 15 competence areas followed up reaching 10 % cap into the Finnish competence gaps
– after 8 months the world record achieved, IBM selecting the case as a global best practise
- summary:
– conclusions: knowledge into action, but down to earth
– future trends:
— knowledge support and integrating them into business processes and between tools
— dynamic knowledge support
— “workplace learning”
— new technologies and their possibilities

 

First steps into digital solutions, Tiina Muukka, personnel developer, Metso Minerals Oy

 

-         Equal share with Metso Paper Oy or Metso Minerals Oy
-         Two areas: Construction, Mining and Recycling (about 10000 persons)
-         working in 45 countries, 179 locations, EMEA, North-Central Americas,
-         Customer Services viewpoint globally for all the areas
-         Metso corporation support via virtual tools (Interwise) + eLearning packages
-         Saba case still keep holding the issues due the failure
-         gradually starting the work again carefully how to utilize the digital tools in practise
-         eLearning trainer hired to get forward – developing it internally
-         first trials 60 % keeping it beneficial
-         first lessons: remember the whole concept and then develop the eLearning content for that
-         then plan developed and introduced
-         concentrating into 1-2 competence levels involving masses
-         starting Jan 2007 the implementation project
– marketing and training are working in hand-in-hand like in fairs
– affecting that a lot of projects currently in progress
– noticed that writing process is not adequate
- individual knowledge should be transferred into organizational knowledge
- challenge a lot of new terms in learning – therefore a terminology developed
- summary:
– needing the full picture and understanding the learning path
– terminology
– good content writing has been a critical role for digital material productions
– after a successful pilot now a lot of more knowledge for purchasing new ideas
  
Keynote: “With one stick a bird do start building up a nest”, Jarmo Viteli, director, Hypermedia Laboratory, University of Tampere

 

-         web is not the same when emerging in the 90’s
– now with interaction, called web 2.0 and social media
– following up the progress like delicio.us service
- we’ll be living virtually more than face-to-face time
- virtual and real world will be syncronized together with an unpredicted manner
– therefore an offline working within freetime could even overcome the current standard school and work
- social cultural representations: commitment, communication, community, collectivity, connection, contribution, culture rituals, participation, involvement, conventions, customs, practices,presence, togetherness, membership, representation, sharing
- networking via content or subjects is the key
- linking is the key with social media 2.0
- we are teaching the machine, not vice versa in a joint effort
- http://www.slideshare.net/
- case 1: Open learning content
– Open course ware (MIT) 1800 course content
– Starwreck with 4 million viewers, the most watched Finnish movie
— 30000 EUR invested, society created content utilized
– ROI or ROG(Return-on-Given)?
– Creative Commons system (with 9 level system)
— Flickr
- 2-3 % wikipedia users do edit – 2002 starting with Teemu Leinonen
- wikis
– JAM session in Nokia – 10000 online session discussion around 3 days – rating and appraisals
– meeting notes finished on-time
– wikis as a visiting card for employees and students
- when disorganization destroys organization
– Wikipedia vs. Britannica.com
- model for working:
– use blog as free idea thinking
– then use wiki for project finalization and publish it using RSS feeds
- key elements:
– create and govern networks
– how to involve everybody for innovation?
- http://www.innocentive.com
– professionals 150000 users responding for real R&D questions
- http://www.ideawicket.com
- http://earthquakes.tafoni.net/
– real-time earthquakes shown on the map
- http://www.kumiankka.net/
– Finnish safety services alarms shown on the map
- success circle…

 

 

 

Teemu Kurppa, Jaiku

 

-  mobile things are developing fast

-  microblogging tool

– webbrowser application

– mobile phone application

— gathering locations linking to the names
— gathering calendar data (current calendar event and next calendar event are shown)
— user-based availability (silent for red, ok for green,)
-  live contact list for Jaiku users and dead for others
-  Jaiku multichannel service
– SMS
– chat
– web
– 3rd party applications
— API service published then advanced users developing applications
– mobile web http://m.jaiku.com/
– rich mobile client
- mobile changes discussion towards what is happening right now
– like discussing during football match linked for a global discussion
– discuss your feelings and experiences for our friends like in earlier times sending postcards
– with more closed circles of friends
- do not replaced like Facebook or others
- mobile story telling
– shorter messages now true
– photos and videos will be the trend
– automatic meta-data
— “like I am giving a speech”
— the sentence is automatic adding location “in Tampere” with “a lot of people around”
— even adding that you are walking – laying down or running
-         another alternative is Twitter (limited to 140 text characters in use)
– browsers are excellent in delivering information
- SMS & MMS give 2 fundamental things:
1. easy and quick input
2. notifications
- rich clients offer mind-boggling possibilities
– are hard to develop
– OS landscape is scattered
– have installation problems
– only few have possibilities to participate limited to S60 only

 

Zak Greant, FOO associates
-  free software changing the world
-  all the big players are interested about it
-  starting from the speech development of human beings then finally in Mesopotamia starting from grains creating systems and methods for living in cities
-  Habburabi’s law written into the stone
-  Tora scrolls
-  John handwritings
-  Language is the great tool building up our societies for discussing deep issues (collaboration !)
-  Language 2.0 in Muslim world really accelerated the development
-  challenge in UK
– handwriting copying
– Latin used
– starting to use English language was difficult because he was not literate
- The knowledge within the medium
– only 300 UK bibles were existing, UK translation was abandoned and not thankful
- exclusive right for stationers and newspaper makers
– no copyright laws
- analogy for recording publishing company and universal IT companies…
- because of existing structures the development could not proceed in Europe but in US
- Commodore 64 revolution
- internet revolution – the great obsoleter
- getting almost free societies
- machines are taken over human tasks
– counting of votes
– surveillance using cameras
- free as in freedom
- balanced freedoms – private freedoms & enterprise freedoms in balance
- robo habilis

 

Karsten D. Wolf, University of Bremen

Please see his slides at http://www.slideshare.net/kadewe/wolf-motivational-aspects-of-open-content-authoring . They were rather difficult to find. It is no worthful to rewrite the notes because he has shared the full presentation.

Bonnie Shaw, Snap-Shot-City, UK Please visit at http://www.snap-shot-city.com/

- A lot of nice pictures and picture taken for groups issues…

http://www.crowdspirit.com/ for joint idea creation

http://www.ideastorm.com/ organized by Dell and good be utilized also by competitors

http://www.fellowforce.com/

- developing and innovating more knowledgecentric issues, not within big companies

Blog & wiki seminar in Tampere notes held by Mikko Ahonen, University of Tampere, Hypermedia Laboratory

 

Web 2.0 and social media
-         Web 2.0 as a technical term, social media as a wider concept
-         new stuff will be given free
-         questions for enterprises for which direction the things are going
-         mash-up services (platform for others)
– joint platforms based on beta-services
-         user-created content as a locking factor

 

-         Social media
– online tools and platforms
– vlogs, wikis, podcasts, message boards, blogs
-         combining different things is nowaday’s issues

 

http://del.icio.us/ for corporate use (Yahoo firm)
-         problematic in use for corporate organization due to the additional buttons could not be added
-         Process:
  1. Create icons
  2. Create a tag
  3. Create upper category
  4. Distribute and invite your network
  5. Utilize the network
-         when used at corporations:
– competitor follow-up
– networking
– not at corporate use
o       intranet links?
o       linking other information
o       visualization?
o       further development of ideas? (IBM product dogear or equivalent)
o       network content definitions?
o       data security?

 

Search machines for different content
-         technorati.com – blogs
o       for follow-up what about KONE is written publicly
o       coming more important than news papers
o       combining blog alerts into one view - aggregrator
-         flickr.com – pictures
o       CC Creative Commons licenses
o       Sharealike
-         youtube.com – videos
-         3things.com – goals
-         del.icio.us – links
-         facebook.com – networking tool including a lot of possibilities and varieties

 

Mash-up services
-         http://www.pageflakes.com/
-         http://www.netvibes.com/

 

-         linking various services into one page
-         like del.icio.us, map, gmail preview, wikipedia etc…
-         nice guys into the map
-         acceptance solutions
o       CRM salesforce linking SAP R/3 and HR
o       http://www.liferay.com
o       http://www.merant.com/mashups

 

Blogs and RSS-feeds
-         questions to be asked
o       openness
o       notifications
o       communication contents
§         different forms for different feedbacks
o       faceless organizations  as a danger
-         a www-page that is easy-to-update and also encourages a discussion among customers
-         personality is a key to keep
-         Bliki is a blog with wiki features

 

If companies are uneasy about chatting round the coffee machine or browsing external websites, then they are going to regard time spent socialising or doing “non-work” things on the blogs and wikis as time wasting. Small talk, whether physical or digital, is “the social glue that binds team together”

 

Blog benefits:
-         Humanizing company
-         communication with the customer
-         creating reputation
-         PR- and Media Relations
-         Optimizing search machines and search results via blogs
-         Blogging as a business model

 

 

-         Corporate blogs
http://blogs.forum.nokia.com/ as an example
Jaiku
- http://www.jaiku.com/
– presence with short message chatting
- Twitter
http://www.twitter.com
- Recommended book in Finnish “blogit ja bloggaaminen”

 

RSS Feed alternatives
-         Browser linked
– Mozilla Firefox 2.X, Sage, IE7, Safari
- Web included services
– BlogLines, Google Reader
- email program linked
– Mozilla Thunderbird (off-line support existing)
- separate windows and mac-readers
– NewsGator

 

Make RSS use more effective
-         provide RSS feeds easy
-         explore and investigate RSS ordering (utilize Google’s feedburner services using statistics, tracking etc.)
-         personalize ordered content
-         possible to make tailored content per a single user
Search engine optimizing
-         http://www.hakukoneoptimointia.com/
-         Google marketing press clicks or sum total

 

Podcast
-         Recording the audio
-         Moving it into PC for editing
-         Linking it into as RSS-message
-         Podcasting indexing and presenting

 

Blog platforms
-         http://www.wordpress.org
-         http://www.typepad.com

 

Case: word-by mouth-marketing

 

http://www.fellowforce.com/ open for innovations 
— starting who are writing about open innovation
— contacting via email for initiating a forum into problem solving company problems

 

-         three reasons for speaking about you
  1. you
  2. them
  3. us

 

-         http://www.marketingstudies.net/ to be found a book from RSS Marketing
Summary

 

Realization ideas:
-         internal communication – information blogs
-         interest group work – LinkedIn, RSS-feeds
-         conferences, seminars – aggregators, blogs
-         everyday communication – personal blogs, wikis
-         publications : wikis – www pages
-         graphical look – common style files
  

 

 

 
Wikis in corporate use – Tomi Terentjeff, Gemilo Oy

 

-         wiki is a Hawaiian word meaning quick
-         wiki use for:
– document handling
– bulletin board
– dictionary (wikipedia as an example)
– human resourcing (HRM)
– customer relationship management (CRM)
– order management purposes
– group work tool
– project work tool
- wiki benefits:
– rapid and easy to modify
– many users doing the modification at the same time
– possibility to govern users and user rights
– reducing data disappearance
– boosting knowledge transfer with an organization
– improves internal company documentation and knowledge sharing
- wiki problems:
– open for vandalism
– openness strategy
– wiki solutions selection process (many alternatives)
– easy installation – but modifying and updating more difficult
– use requires some technical knowledge
– requires maintenance and temporary updating
– nonsense if misused

 

Mika Leivo, Cubical Solutions Oy

 

-         case: Wiki utilization for company processes
– first testinstallation 2004
– 2005 all the instructions moved into wikis
– personnel communication and hobby related pages
– internal news and other general materials
– meeting minutes and internal memos
– automated mail – wiki solution
– instruction materials
– projectpages
– confidential content
– issue management
- wiki as a process library
– simple maintenancy
– search engines as a primary eyeopener
— tried earlier different formats, Lotus Notes searches
– one starting point for running the operations for seeking instructions
– in the beginning index pages were essential
– following up changes important
– common principles are created and stabilizing
- larger content as a second phase
- third phase
– automated content services like created emails into wikis
– tailored working models
— wiki working methods modifying processes
— “have to visit wiki” due to change in operation
-         4th phase
– mediawikis features were not enough
– migrating user groups
– processes tailored into the wiki use
— direct editing like in steering group into meetings
— project work do wikitize
— customer management integration into wiki

 

-         wiki process
–group work easier
–seamless commenting
–process transparent for all the persons interested
– light change management processes
– searching/finding out things a significant benefit
– non-authorised changes can be a problem
— could be governed by responsible areas
— locking/freezing pages
-         wiki elements
– 1. library
– 2. dynamic content
– 3. automatic content jne…
- selecting the tools
– mediawiki – cheap but as a total cost expensive
– in corporate use user groups and access groups should be defined carefully
– integrated services are given added value
– standard interfaces giving a value
– remote/distance use possibilities
– back-ups and migrations to be taken into account

 

Taking wikis into the use  – Tomi Terentjeff, Gemilo Oy

 

-         steps:
1.  mapping wiki needs
- how wiki would make the corporate more effective?
- what functions do company need into the enterprise?
- could there be any tools that could be replaced by wikis?
- integration issues
- readiness for wikis?
- available resources
2. selecting the best working model for the enterprise
- open source wiki
– to be installed or to be maintained ourselves
– buying installation and maintenance
- commercial wiki
3. selecting suitable wiki solution
- comparing desired needs to existing solutions
- comparing features to existing solutions
- if not all the features, are we ready to make a tailored wiki?
- comparing costs of all the alternatives
4. Installation and taking wiki into use
- installing and modifying wiki-solution(s) into use
- training personnel for using the wiki (wiki language basics)
- encouraging and motivating personnel to use wiki
5. follow-up
- any problems with wiki?
- is wiki working ok?
- has the email use reduced as forecasted?
- how wiki has make operations more efficient?
- how to make wiki use wider and covering more issues?
6. development and maintenance
- installing new add-ons/features for wikis
- updating extensions
- following other wiki solutions, because wikis could always be changed
- making own extensions
- developing wikis as a part of daily operations

 

Checklist for purchasing a wiki
-         is own wiki knowledge enough?
-         are we knowing what we are needing?
-         do we take all the benefits with our own resources?
-         taking interest groups into account in wiki?
-         are there enough technical knowledge for running installing and running wikis?
-         who is training the personnel?
-         resources and timetables?

 

Open-source wikis
  1. MediaWiki (http://www.mediawiki.org
-         built for wikipedia
-         easy-to-use
-         works the best for dictionary type of use
-         active development user group
-         a lot of extensions
  1. TWiki (http://www.twiki.org/ )
-         multisided and effective
-         taking into use difficult
-         a lot used as a company intranet and as a data management system
-         favored in large companies (Disney, Motorola)
-         a lot of good extensions
– Project management tools
– Document management tools
3. Trac (http://trac.edgewall.org/ )
- project management tool including the wiki feature
- especially for managing software management projects
- simple and clear
- installing do need some technical knowledge
- as a basic wiki very modest

 

Commercial wikis
  1. Socialtext (http://www.socialtext.com/ )
-         open source wiki, but also commercial wiki existing
-         joint blog + wiki offering
-         maintenance and installation taken care of
-         easy-to-take into use and simple to use
-         especially for corporate communications
-         Nokia using a lot of socialtext especially in Headquarter operations (Nokia House)
  1. Confluence (http://www.atlassian.com/software/confluence/ )
-         for internal knowledge and document management
-         installed solution or just a license
-         moderate amount of extensions, but this is not at the level of Mediawiki or Twiki
-         taken into use easy and simple, but however restricted possibilities in general

 

Summary
-         wikis reducing amount of emails
-         from individual working into group working
-         multiple tool for the enterprise
-         when acquiring, do it carefully
-         makes communication and data management more effective
-         require changes into working methods
-         without users wiki is nothing
-         if uncertain, please ask for advice
-         do not do it alone but in network